How many times have you left a voice mail, email, or even a text message and haven’t gotten any response or at least not soon enough? It shouldn’t matter if it’s a personal situation or a business one. Everyone deserves to be recognized.
It is especially important in business. A good business person is one that gives great customer service. Not only should your business offer a product or service with great quality but you should also know how to take care of your customers. When people order your product, get it to them in a timely manner. If you say it will be shipped in 7-14 days, try to ship it out sooner. People will love your great customer service which gives you more business and happy customers. They say some of the best free advertising is word-out-mouth referrals but bad news can travel even faster. One unhappy customer can do a lot of damage.
Quick shipping times aren’t the only thing you should be on top of. When you receive an email, respond to it as soon as possible. My policy is to respond within 1-2 days and unless there is some major catastrophe and I can’t get to a computer, I have always stuck to that timeframe. People don’t want to wait forever for a response. This also applies to comments. If someone takes the time to write a nice comment, you should at least recognize them and send some type of response back, even if it’s just a simple thank you. If they have a question or issue but you don’t have an immediate answer, at least let them know you are looking into it and will get back to them as soon as possible. Then follow up and do what you say.
Remember to always treat people how you would want to be treated even if it is over the Internet. One of the most frequent comments I receive is how quickly I send out my products and people are even more surprised when I respond to their emails usually within the first day. That is a huge compliment and it also shows that they are a little surprised, probably because not every business has good customer service.
If your business is so big that you can’t do everything yourself, then make sure you hire someone just for customer service. Whatever it takes, that should be a high priority.
Good customer service=customers
Bad customer service=no customers=no business
You can read more common sense tips in my book, Bitten by the Business Bug: Common Sense Tips for Business and Life from a Teen Entrepreneur. Order your autographed copy directly from my website. Part of all proceeds go to support Rady Children’s Hospital in San Diego, CA.
Setting a goal is a good thing. We hear people talk about it all the time. There are professional business coaches who teach people how to set goals. I will be starting 9th grade next month and even for high school, they already have us meet with a counselor to set a four-year goal.
But setting a goal or being stuck on one goal can also be a bad thing.
You have probably heard at one point in your life that life is full of possibilities; you just need to take them. Sometimes when people set a goal, they get too focused on that one goal. While they are working toward their goal, many other opportunities may come up but they ignore them since they were focused on the goal. Or maybe they didn’t even see the opportunities at all because of their narrow focus on that one goal.
I am the first episode of the third season of PBS BizKid$ which coincidentally talks about different types of goals. It is an entire episode devoted to goals. I am fine with goals and I have had goals, but I believe that a plan is better. Some may say it is just a change of a word but most people think a plan is not set in stone. If you said, “I PLAN to go to the mall tomorrow,” it’s probably not too big of deal if your PLAN changed. But if you said, “My GOAL is to go shopping tomorrow,” all of a sudden it changes the importance for some reason.
Goals are good to have because it gives people some direction. But make sure you keep your eyes open for opportunities that may be right beside you and be willing to change or make revisions to your goals if necessary. Just because you may not achieve your original goal does not mean you failed. It could actually mean you were smarter and took other opportunities that were much better than your goal.
In my new book, “Bitten by the Business Bug: Common Sense Tips for Business and Life from a Teen Entrepreneur” I have topics like this and many other things that are easily overlooked when people of all ages forget about the basics.
After two years of brainstorming, writing, editing, editing, and more editing, my first business book, “BITTEN BY THE BUSINESS BUG” is officially published! As the subtitle says, it is filled with “Common Sense Tips for Business and Life from a Teen Entrepreneur.”
I have never claimed that I know everything. Hey, I’m only 14 years old. But I am really lucky to be surrounded with many people who are very wise and have always been willing to share their ideas, values, and life lessons. I have taken this information and simplified it, then added in my own perspective so people from age 9 to 99 will be able to get something from my book.
It is available on Amazon.com right now or you can order a signed copy from me through my website which I will start shipping on July 20.
Any good author has lots of people who help in creating a book. My book wouldn’t have happened at all if it wasn’t for my mom’s editing and typesetting skills. Then after coming up with the initial cover design, I got a surprise from a friend, Chaz DeSimone, who worked his typography magic on the cover turning it into the amazing cover that you see here.
Please share this link with your friends and family. I know you’ll love the book.