#10 – Treat everyone with respect – good customer service can make all the difference.

My parents told me people used to say that the customer was always right.  Well, maybe that’s not always so but if it weren’t for customers, businesses wouldn’t exist.   My business is still small compared to a lot so I’m still able to send a personal thank you and confirmation for every order I receive.  If someone just wants to ask me a question, I always send a reply back.  But since I’m still a kid and you never know who is really on the other end of the e-mail, my mom or dad make sure they read all messages. 

People have asked me if I plan on giving the same kind of customer service when my business gets really big.  It’s hard to say how things will change because I figure they probably will but at least I want to always make people feel like they really count.